Notes from building OrderWise — what the data actually shows, what we shipped, and what we got wrong. No marketing fluff.
Every support AI claims a resolution rate. Almost none of them publish the test that produced it. Here's the eval framework behind OrderWise, why I put the scores on a public page, and the one thing a number can't promise you.
A store owner showed me a $640 monthly support bill on a plan that advertised $300. The difference was per-resolution AI fees. Here's how to model your real cost before you sign up.
Drei von vier Support-Tickets im Shopify-Store sind dieselbe Frage zum Versandstatus. Welcher Teil davon sich sauber automatisieren lässt, was du besser einem Menschen überlässt und wie du das praktisch aufsetzt.
I went through 50 support tickets from early OrderWise users. 39 of them never needed a human. Here's the breakdown — and why most chatbots still get this wrong.
There are 40+ chatbot apps in the Shopify store. They mostly look the same on the marketing page and differ wildly under the hood. Here's the technical breakdown that decides whether a chatbot actually helps your merchants.
Die meisten AI-Support-Tools im Shopify-Store sind in den USA gehostet und schicken Kundendaten an OpenAI. Für deutsche Stores ein DSGVO-Risiko. So lässt sich AI-Support sauber bauen.