Pricing that scales with your store
Flat monthly pricing — no per-resolution fees, no surprise bills. Start free, upgrade when you grow.
Simple pricing
Start free. Upgrade when you grow.
Starter
- 200 conversations/mo
- 1,000 AI replies
- Email support
- Custom greeting
Growth
- Unlimited conversations
- 5 languages
- Custom branding
- Priority support
- Analytics + CSV export
Plus
- Everything in Growth
- Multi-store
- White-label
- Dedicated support (1h SLA)
- Custom AI training
What you don't pay for
No per-resolution fees
Competitors charge $0.40–$0.90 every time the AI resolves a ticket. OrderWise doesn't — your price is the same whether you handle 50 or 5,000 conversations on your tier.
No setup or onboarding fees
Install from the App Store, enable the widget, done. There is no implementation fee, no mandatory onboarding package, no annual contract lock-in.
No overage shock
Built-in per-shop cost caps mean the AI never runs up a surprise bill. You see exactly what each conversation costs in the admin.
Common questions
Is there really a free plan?
Yes. The Free plan covers 50 conversations per month indefinitely — no credit card, no trial expiry. You only upgrade when you outgrow it.
Do you charge per resolution?
No. Unlike Gorgias and similar tools, OrderWise never charges a per-resolution or per-AI-reply fee. You pay a flat monthly price and keep your costs predictable.
What happens when my trial ends?
Every paid plan starts with a 14-day free trial. If you don't upgrade, you drop to the Free plan automatically — your data and settings stay intact.
Can I change plans later?
Anytime, in one click. Upgrades take effect immediately; downgrades apply at the end of your billing cycle. Billing is handled by Shopify, so it appears on your regular Shopify invoice.
More questions? See the full FAQ.
Start your 14-day free trial →