Answer the question that
decides the sale
Most support tools are built to deflect tickets after the order. The money is earlier: the customer with a full cart and one unanswered question. OrderWise answers "will this fit / do you ship here / when's it back" in seconds, with your real product and policy data — while the customer is still on the page.
No credit card required · 5-minute setup · Cancel anytime
Pre-sale questions are abandoned carts in disguise
A customer adds two items, then hesitates. They want to know one thing before paying — sizing, shipping, materials, restock. If the answer takes more than a minute to find, they close the tab. The question never became a ticket because the customer never became a customer.
The fit question kills conversion
"Is this true to size? I'm usually a M." The answer is in your size chart, but the customer won't dig through three accordion sections to find it. They bounce, and you never knew they were close.
Shipping uncertainty stops checkout
"Do you ship to Austria, and how much?" If your shipping rates aren't obvious on the product page, the customer assumes the worst and leaves. International buyers are the most price-sensitive about this and the quickest to abandon.
Restock questions walk out the door
An out-of-stock variant is a customer with money in hand. "When will the navy one be back?" — if nobody answers, they buy from a competitor who did. A vague "soon" is almost as bad as silence.
How OrderWise turns questions into orders
At install time the AI reads your products, variants, inventory, shipping zones, and policies. When a shopper asks something pre-purchase, it answers from that live data — and nudges toward checkout when the answer is yes.
- 01
Shopper asks while they're still deciding
"Does the linen shirt run small?" — "Liefert ihr nach Österreich?" — "When's the navy back in stock?" The AI recognizes a pre-sale question (not a WISMO ticket) and pulls the relevant product, variant, and policy data.
- 02
The AI answers from real product + policy data
Size chart, material, care instructions, shipping zone and rate, current inventory by variant — all read live from Shopify. No canned FAQ to maintain, no "please check our shipping page." The shopper gets the specific answer for the specific product they're looking at.
- 03
A clear next step toward checkout
When the answer unblocks the sale, the AI says so and points the way: "The M fits a 40" chest with a relaxed cut — want me to add it to your cart?" For out-of-stock variants it offers a back-in-stock alert instead of letting the shopper leave empty-handed.
A pre-sale question, answered before the tab closes
This shopper had a full cart and one doubt. The AI cleared it in two replies — no human, no delay.
Two questions that would have ended in an abandoned cart. Total AI time: under 5 seconds. No human involved.
Support that makes money instead of just saving it
Every other use case on this site is about cost: deflecting WISMO, speeding up returns, covering more languages without more headcount. Pre-sales is the opposite side of the ledger. A shopper with a doubt is a conversion event waiting to happen, and the window is measured in seconds. Answering fast doesn't just avoid a ticket — it captures revenue that would otherwise have walked.
The AI reads the same Shopify data your storefront does, but conversationally. Inventory levels per variant, so it knows the navy M is in stock but the navy XL isn't. Shipping zones and rates, so it can confirm Austria delivery and the exact cost. Product metafields and descriptions, so it can speak to materials, care, and fit. None of this needs a separate knowledge base — it's already in your store.
For out-of-stock variants the AI does the one thing that keeps the customer in your orbit: it offers a back-in-stock alert and captures the email, instead of leaving the shopper to find the product elsewhere. A restock question is a warm lead; the worst outcome is letting it go cold with a vague answer.
Sensitive actions still stay human-gated. The AI will recommend a variant and surface the path to checkout, but it never applies a discount, overrides a price, or promises a delivery date the carrier can't meet without that being part of your configured policy. The line is the same as everywhere in OrderWise: answer freely, act only with a human's sign-off.
Start capturing pre-sale questions for free
Pre-sale answering works on every plan, including Free (50 conversations/mo). Most stores upgrade once they see the conversion lift.
Growth
- Unlimited conversations
- 5 languages, auto-detected
- Analytics + CSV export
Frequently asked questions
- Where does the AI get product details like fit and materials?
- Live from Shopify — product descriptions, variants, options, and metafields. If you keep a size chart or care instructions in the product description or a metafield, the AI reads it. The richer your product data, the better the pre-sale answers.
- Can it answer shipping questions for specific countries?
- Yes. OrderWise reads your shipping zones and rates from store settings, so it can confirm whether you ship to a country, the cost, the free-shipping threshold, and the typical delivery time for that zone.
- What happens when a variant is out of stock?
- The AI checks the inventory level per variant. If it's out of stock, it says so honestly and offers a back-in-stock email alert rather than letting the shopper leave. It won't claim something is available when Shopify says it isn't.
- Will it apply discounts or override prices to close a sale?
- No. Pricing and discounts are sensitive actions — the AI never changes them on its own. If you want it to offer a specific code or first-order discount, you configure that explicitly; otherwise it answers questions and points to checkout at the listed price.
- Does answering pre-sale questions count against my conversation limit?
- Yes — a pre-sale chat is a conversation like any other. The Free plan includes 50 conversations a month, which is enough to see whether pre-sale answers move your conversion rate before you upgrade.
Answer the question that closes the sale.
Install OrderWise, enable the widget, and let the AI clear pre-purchase doubts in seconds — with your real product and shipping data. Free for your first 50 conversations.
14-day free trial · No credit card · Cancel anytime
Related use cases
See how OrderWise solves other day-to-day support problems.