Gorgias vs OrderWise
which one fits your store?
Gorgias is the established Shopify-helpdesk leader with 4.3 stars across 642 reviews, multi-channel ticketing (Email/Chat/IG/FB/WhatsApp), Vision-AI shipped May 2026, and a measured 60% auto-resolution rate. OrderWise is the new, focused, EU-hosted alternative with public AI-quality eval scores, deeper Shopify integration, and roughly 50% lower realistic total cost for mid-volume shops.
Gorgias is a established Shopify-helpdesk leader (4.3★, 642 reviews) with Vision-AI and Shopping-Assistant. We compare it fairly below.
The short version
Choose OrderWise if
You are EU/DACH-based, want measurable AI quality (public eval scores you can audit), need DSGVO baked in, and do not want $0.90 per AI resolution adding up to $150–300/month on top of base pricing.
Choose Gorgias if
You handle 1,000+ tickets/month across Email, Chat, Instagram, Facebook and WhatsApp, need Vision-AI for image-tickets today, or want the Shopping-Assistant cross-sell mode that Gorgias shipped in May 2026.
Feature-by-feature
Both products in the same row, no asterisks. Where Gorgias does something better, we say so.
| Feature | OrderWise | Gorgias |
|---|---|---|
AI knows order status without being asked Gorgias Automate fetches order info, but requires configuration of flows and intent classification. | Partial | |
Setup time before first AI reply Gorgias is a full helpdesk with macros, rules and integrations to configure first. | ~10 min | ~1–2 weeks |
Multi-channel: Email + Chat + IG/FB + WhatsApp Gorgias is genuinely strong at multi-channel ticketing. OrderWise ships Email in Welle K2 and Social/WhatsApp in Welle K3 (Jun 2026). | Partial | |
Vision-AI (image recognition on tickets) Gorgias shipped Vision-AI in May 2026. OrderWise has it on Welle K4 roadmap. | ||
Measured auto-resolution rate (published) Gorgias publishes the headline number without methodology. OrderWise publishes the full eval suite at /quality-report. | 67% | 60% |
Public AI-quality eval scores Only OrderWise publishes a daily-updated public quality report with hallucination-defense scores. | ||
Refund actions require human approval | ||
Free tier Gorgias offers a trial but no permanent free tier. | ||
EU data residency + DSGVO born | Partial | |
Native EU languages | 9 langs | 5 langs |
Pricing model Gorgias bills $0.90 per AI resolution on top of the base plan. OrderWise bundles AI into every paid plan. | Flat plan | Plan + $0.90/AI-res |
Real pricing, side by side
Published list prices for both products. Both vendors run promotions — verify your exact quote with each before deciding.
OrderWise
Free
- 50 conversations/month
- Order context AI
- Chat widget
- GDPR compliant
Starter
- 200 conversations/month
- 1,000 AI replies
- Email support
- Custom greeting
Growth
Popular- Unlimited conversations
- 5 languages
- Custom branding
- Priority support
- Analytics + CSV export
Plus
- Everything in Growth
- Multi-store
- White-label
- 1h SLA
Gorgias
Starter
- 50 billable tickets/month
- 2 user seats
- Email + chat
Basic
- 300 tickets/month
- 3 seats
- + $0.90/AI resolution
Pro
- 2,000 tickets/month
- Unlimited seats
- + $0.90/AI resolution
Advanced
- 5,000 tickets/month
- Dedicated success manager
- + $0.90/AI resolution
Gorgias bills per resolved ticket plus $0.90 per AI resolution on top. Example: 200 tickets/month at 60% auto-resolution = $60 base + ~$108 in AI fees ≈ $168/mo. OrderWise Growth covers the same volume for $79/mo flat — about $89/month saved at 200 tickets, scaling to $300+/month saved at 500 tickets.
When to choose which
When Gorgias is the right call
- You handle 1,000+ tickets/month across Email, Chat, IG, FB and WhatsApp today.
- You need Vision-AI for image-based tickets (damaged item photos, wrong size).
- You want the Shopping-Assistant cross-sell mode that Gorgias shipped May 2026.
- US data residency or US-Subprocessor agreements are acceptable for your compliance.
When OrderWise is the right call
- You are an EU/DACH merchant — DSGVO is baked in, not bolted on.
- You want measurable AI quality with public eval scores you can audit.
- Your support cost per AI-resolution at scale matters more than channel breadth.
- You want order-aware replies without configuring intents, flows or macros.
Coming from Gorgias?
Most stores switch in an afternoon. No data lock-in, no engineering work — and you can run both tools side-by-side during the test.
- 1
Install OrderWise
Add OrderWise from the Shopify App Store — takes around 60 seconds. The widget appears in your Theme Editor so you can enable it whenever you are ready.
- 2
Bring your knowledge from Gorgias
Export your Gorgias macros and help-center articles as CSV or plain text. Paste them into OrderWise Knowledge — the AI uses them on day one. Order data flows from Shopify directly, so there is nothing to migrate there. Merchants migrating from Gorgias in 2026 get 6 months free on the Plus plan.
- 3
Test, then cut over
Run OrderWise in the background on a hidden page or staff-only segment, compare the AI replies against your existing tool, then flip the widget live when you are satisfied.
Common questions
- Is OrderWise a full Gorgias replacement?
- For Shopify stores that primarily need AI chat with order context, yes. If you depend on multi-channel ticketing across SMS, Voice, Instagram DMs and WhatsApp today, Gorgias has a more complete channel matrix and OrderWise is closing that gap over Welle K3 (Jun 2026).
- Can I run both in parallel during migration?
- Yes, and we recommend it. Install OrderWise from the Shopify App Store and leave Gorgias active. Most stores test for 2 weeks before cutting over the chat channel, then later migrate email.
- How does pricing actually compare at higher volumes?
- At 500 tickets/month: Gorgias Pro ($300/mo base) + 300 AI resolutions × $0.90 ≈ $570/mo. OrderWise Growth $79/mo. Net saving ≈ $491/month. At 2,000 tickets: Gorgias Pro + 1,200 AI resolutions ≈ $1,380/mo vs OrderWise Plus $199/mo — net saving ≈ $1,181/month. Volumes vary; verify with each vendor.
- What about Gorgias's Vision-AI shipped in May 2026?
- Vision-AI (image-recognition on inbound tickets) is genuinely useful for photo-heavy support workflows. OrderWise's Vision-AI is on the Welle K4 roadmap. Until then, Gorgias is the better choice if image-recognition is a daily workflow for you.
See how OrderWise compares in your own store.
Free tier, 5-minute setup, no credit card. Keep Gorgias running in parallel for as long as you like.
14-day free trial · No credit card · Cancel anytime
Stand: May 2026. Pricing and features change frequently. Please verify both products with their vendors before deciding. We have done our best to compare fairly — if you spot something we have wrong, email hello@orderwise.dev and we will correct it.