Theme App Blocks: order status and FAQ widget

OrderWise ships two theme app blocks that any Online Store 2.0 theme can render through the theme editor. Both are app-extension-backed, which means the merchant doesn't have to edit theme code to enable them — they just drag the block into the section they want.

Order Status block

The order-status block surfaces a live order summary on the customer's account page. When a logged-in customer visits their account page, the block reads the customer ID, fetches the most recent order, and renders:

• Order number, date, total.
• Current fulfillment status (paid / fulfilled / delivered).
• Tracking link if available, plus the latest carrier scan.
• A "ask OrderWise" button that opens the chat widget with the order already in context.

The block requires no configuration. The merchant adds it to the customers/account template in the theme editor and it picks up the brand color automatically.

FAQ Section block

The FAQ section block renders the merchant's OrderWise knowledge base as a styled, collapsible FAQ list anywhere on the storefront. Categories from the knowledge base become section headings; entries become collapsible items.

Use cases:

• The product page, scoped to category-specific FAQs.
• The footer or a dedicated /faq page.
• Inside a long-form policy page where customers often look for the answer.

The block accepts two optional settings: a category filter (show only entries tagged with a specific category) and a locale override (show entries in a specific language even if the storefront would otherwise auto-detect).

Compatibility

Both blocks work in any Online Store 2.0 theme — Dawn, Crave, Sense, and every modern third-party theme. They do not work in vintage themes; for vintage themes, use the App Proxy approach described in the App Proxy doc.